About us and FAQ

What is Screen Printing?

The art of creating a stencil on a mesh screen, then transferring ink through it onto an object is Screen Printing! It’s the most common, efficient, and stable way to decorate a T-shirt! At Problem Solved Printing, We Print shirts Manually, the old way! With our hands!

What ink do you use?

We use Plastisol inks! The most common ink used in screen printing is Plastisol ink, and it’s made with plastic, so it’s not just a clever name. When printed on a garment you can feel it sitting on top of the fabric. We do our best to keep the print as soft as possible. Plastisol ink is the best way to achieve a color match and bright, opaque colors. We use an additive to help the ink become more pliable and stretch when printing on 50/50 blend Garments

What is necessary to place a screen printing order?

To place an order see our "Get A Quote" page to send us an email with the basic information needed for printing. Once all the information is received you will receive a quote for your order. To accept the quote please affirm by e-mail. Once all art is received, you will receive a proof of your artwork, please check closely and approve the art sign and return this form. As soon as Payment is received and You Have Affirmed the Art proof and Quote, we can schedule your order for production. Send all information to PROBLEMSOLVEDPRINTING@GMAIL.COM 

Please keep in mind we cannot place an order without all information having been received. Your order will be put on hold until all appropriate information is received.

Please keep in mind we cannot start an order without all the information having been received. Your order will be put on hold until all appropriate paperwork and payment is received 

I have a design, will you pantone color match?

If you already have a design, you will need to supply the artwork, with all fonts and pantone color information. We will get as close to that pantone color as possible. If you need to have a specific color we can arrange to stock your custom pantone colors for a small charge. If font name is not known we will offer choices for what we have in stock that will be as close as possible. Please supply all art files as Vector (.ai, .eps) -OR- 300dpi Raster at print size (jpg, png, psd, tif) If you do not have a completed design we can still do our best to help, just give us an email :)

What is your turnaround time?

We request you send us your Due Date so that we can complete your order in the most efficient time possible. The general rule is, most orders are completed in 2-3 weeks from the receipt of payment and final art work approval (we like to promise less and deliver more)

What if I have a RUSH job?

Rush jobs are completed in less than 7 business days after the final approval of your art and are subject to a 30% addition to your total. Also depending on the textile you are printing on, it may have to be shipped from out of state. We do ask that you email or call ahead first to make sure we are able to handle your rush job as we do not always have an open spot on our press for such jobs.

How will I get my order?

You will be notified when your order is complete. Local orders can schedule for free delivery. Out of town orders will be shipped via USPS or UPS. Customer pays all shipping costs.

Will you sell my designs? 

We keep all of our customer’s designs private, and only the submitting customer may purchase an item with that design, unless the customer requests that the design be offered for others. So, don’t worry, you can be as unique as you want to be!

Is there an order minimun?

Generally, a minimum order is 12 pieces, but we may be able to work with you on that. Give us a message and we can discuss it. But remember, the smaller the quantity the greater the price per piece.

Can I cancel my order? 

Yes! You may cancel your order at any time, but you are responsible for processing fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.

What is your return policy?

Problems related to product quality or a missing product must be brought to our attention immediately in writing within 1 week. A resolution to the problem will be discussed. If the items cannot be replaced, we will either issue a credit or apply the credit to your next order. In order to receive a refund, the affected garments must be returned before the credit is issued. We make sure customers approve all artwork and mockups before we begin printing!

What is your refund policy? 

If your order is wrong because of an error on our end, send them back and we’ll credit your account. If they’re wrong because of an error on your end, we do not offer a refund or credit.